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FAQ


  1.   Q: How can I pay for the order?

  A: Our payment terms: T/T, Western Union, PayPal...

  1) For sample order: 100% T/T or PayPal in advance.

  2) For bulk order: 30% deposit T/T in advance, balance clear before pick up or B/L copy received.

  2.   Q: How about your factory Supply Ability per month?

  A: Our factory has more than 5 production lines with 100 staffs.

  Our supply ability is 5000 sets per month, OEM/ODM orders are available.

  3.   Q: What about your Delivery Time?

  A: The sample goods will be delivered within 1-3 days after receiving your payment.

  A: bulk order goods delivery time is about 7- 20 days.

  4.   Q: What’s your guarantee period?

  A: We provides 1-years quality guarantee for the products from your purchase date, except human damage and force majeure factor. For a better maintenance, be sure that projectors are being used under normal circumstances.

  Beyond the guarantee period, we will provide maintenance service and technical support.

  5.   Q: What is your MOQ?

  A: Any quantity.

  6.   Q: Do you offer OEM service?

  A: OEM Service: If you need us to offer OEM service for you, it is available. All demands will be confirmed to you before you pace the order, and we also have professional team to help you to design what you want. All related cost will be confirmed to you together.

  7.   Q: How to contact us?

  A: (1). If have any questions, please email us,submit message or call whatsapp.  We are very glad to help you, we will reply you within 24 hours. Please contact us before leave any feedback.

  (2). If you don't get response within 1-2 business days, please check your email, If still no receiving our message in Email. Please add us in your contact and email us again.

  8.   Q: How can customers know whether we have sent goods to them or not?

  A: We would offer you tracking number when goods sent out.

  

Payment:


  (1). We accept PayPal, TT and Western Union.

  (2). If you are paying through Paypal, please note that Checking cleared your address and contact information in Paypal.

  (3). We can ship the item to your PayPal address for fast and accurate shipment. If you want to change the address, please contact with us.

  

Shipment:


  (1). For express shipping, we will ship the item using DHL,FEDEX,ARAMEX express delivery and you will receive it in 3-5 working days.4-7working days for UPS etc.

  (2). Items are generally shipped out within 1 business day after your payment has been verified (Sat. & Sun. excluded.)

  (3). Item(s) will be shipped out with tracking number

  

Warranty:


  (1). For Warranty , what we offered is one year, If you are in Domestic market, you can send us back to factory directly.Our after sale service will help you to deal with it will, then contact with you to send you goods intime.

  (2)Sample service: Sample is available for all customers before you place order.

  (3). OEM Service: If you need us offer OEM service for you, it is avaialble for that. all dememands will be confirmed to you before you pace the order, and we also have professional guys help you to design what you want. all related cost will be confirm to you togetther.

  (4) If you are oversears market, we can send you replacement to you directly, If you can not deal with it by your side, you also can choose to send it back to our factory, our team will help you to repair it well, and send you back on time.

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If you are interested in our products,Pls contact us!Will reply within 24 hours!